Hi, need to submit a 1500 words paper on the topic Destination Marketing Organizations. However, business travelers may also become leisure travelers once their period of business is over. many business tourists may also travel with their families (Swarbrooke and Homer, 2007). Business travelers as the name suggest usually travel for business-related purposes such as attending meetings, exhibitions, conferences, and the like. Business travelers need corporate hospitality services and demand greater comfort and services such as concierge, photocopying, Wi-Fi connectivity, printing, dry-cleaning, and pressing, and so on. Over the years and with developments in technology, the needs of the business traveler has changed. However, the business travel industry still remains a lucrative market for DMOs to tap the potential.
Some needs of business travelers include hotel reservations, transport reservations, flight bookings, 24/7 support, phone call, SMS, chauffeurs, security arrangements, travel insurance, car rental, et cetera. Most of these needs fall under the domain of DMOs who can take care of most of the services required by business travelers. Hence, DMOs are better able to cater to the business traveler by offering the business customer what she or he needs. These include destination-specific services ranging from hotel bookings to car rentals and air ticketing. DMOs are frequently involved with promotional activities that market travel and hospitality services that are specific to a destination. However, in recent years DMOs have seen a decline in usage due to online services that have taken over the department previously handled by DMOs. One may book flights, rooms, and find places to visit and do many more things by simply using sites like Tripadvisor, Yelp, and Wimdu.
Recent trends in communication, developments in technology and changes in the consumption patterns have transformed the buyer-supplier relationships in the business tourism industry (Davidson, 1994). The tourism industry has been greatly revolutionized.
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