William’s job requires him to assemble widgets. His manager told him that if he assembles at least 30 widgets each day this week, he will receive a…

William’s job requires him to assemble widgets. His manager told him that if he assembles at least 30 widgets each day this week, he will receive a $250 bonus. Although he would love the $250, William does not believe he will actually receive $250 from his manager if he produces 30 widgets each day this week. He thinks his manager is lying. In this instance, William clearly has low:

Self-serving bias




You are a manager within an organization that operates in a very poor part of the world. You realize employees often come to work hungry and, because of this, they seem distracted and are unable to do the job well. You decide to offer free breakfast to employees prior to the start of the workday so that they can be ready to focus on work and be productive. Which theory best supports the decision to offer employees free breakfast to increase productivity?

Maslow’s Hierarchy of Needs

Goal-setting Theory

Hertzberg’s two-factors theory

Reinforcement Theory

If William sells $500 worth of clothing today, his manager has promised him he will receive $250 gift card. What type of reward is William’s manager using to get William to sell clothing?

Intrinsic reward

Extrinsic reward



It has been shown that people are really motivated when they feel like they can be good at the work they are doing. This is an example of how _____________ can motivate behavior.




Role Conflict

Lynn loves playing video games because she gets the satisfaction of seeing how much better she gets overtime. She feels successful every time she improves her standing in the game. This is an example of which of the following types of motivation?

Intrinsic Motivation

Extrinsic Motivation



Marsha decides to use this theory to motivate her employees. Marsha decides what goal her employees should achieve. She selects what she thinks is a specific and challenging goal. She then tells her employees they need to meet that goal and if they do, they will be provided with $200 gift card that all the employees are excited to win. Marsha later gives her employees feedback about how well they met the goal. What important part of goal-setting theory is Marsha missing?

Marsha did not get her employees to accept the goal.

Nothing. That was perfect Marsha!

Marsha should have made the goal easy.

Marsha did not make sure th employees value the reward she is offering. 

Purpose, Autonomy, and Mastery all motivate people through which of the following?

Intrinsic Motivation

Negative Reinforcement

Task Variety

Extrinsic Motivation

Which of the following is not a process perspective of motivation?

Job Design

Equity Theory

Goal-Setting Theory

Expectancy Theory

You own a business with 200 employees. You recognize that simple procedures can change employees’ motivation. Therefore, you decide to build a Facebook page where customers are encouraged to discuss how your company, and its products, have positively changed customers’ lives. Employees are encouraged to comment on customer postings and even ask questions to gather further information. This type of procedure is most likely to increase employee motivation by affecting employees’ perceptions of:

Skill variety

Task significance

Vicarious learning


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