SECTION A (10 MARKS) There are TEN (10) questions in this section. Answer ALL questions in space provided in the Answer Booklet. 1 . What are the FIVE (5) elements in the management process? A. Plan,


There are TEN (10) questions in this section. Answer ALL questions in space provided in the Answer Booklet.

1 . What are the FIVE (5) elements in the management process?

A. Plan, direct, update, lead, and supervise

B. Accounting, finance, marketing, operations, and management

C. Organize, plan, control, staff, and manage

D. Plan, organize, staff, lead, and control

E. Plan, lead, organize, manage, and control

2. All of the following decisions fall within the scope of operations management EXCEPT for:

A. Creating the company income statement. B. Design of goods and services. C. Location strategies.

D. Managing quality and statistical process control.

E. Human resources, job design and work measurement.

3. Which of the following is NOT one of the TEN (10) strategic operations management decisions?

A. Layout strategies

B. Maintenance

C. Process and capacity strategies

D. Mass customization

E. Supply chain management

4. Cost cutting in international operations can take place because of:

A. Lower taxes and tariffs.

B, Lower wage scales. C. Lower indirect costs. D. Less stringent regulations. E. All of the above.

5. Which of the following represents a reason for globalizing operations?

A. To improve the supply chain

B. To improve operations

C. To expand a product’s life cycle

D. To attract and retain global talent E. All of these

6. One use of short-range forecasts is to determine:

A. Planning for new products. B. Cash budgeting.

C. Research and development plans.

D. Facility location. E. Production levels.

7. The THREE (3) major elements of the product decision are:

A. Selection, definition, and design. B. Goods, services, and hybrids. C. Strategy, tactics, and operations.

D. Cost, differentiation, and speed of response.

E. Legislative, judicial, and executive.

8. At which stage of the product life cycle is product strategy likely to focus on improved cost control?

A. Introduction

B. Growth

C. Maturity

D. Saturation E. Inflation

9. A successful quality strategy features which of the following elements?

A. An organizational culture that fosters quality

B. An understanding of the principles of quality

C. Engaging employees in the necessary activities to implement quality

D. A and C

E. A, B, and C

10. Location decisions are often being based on which of the following?

A. Ports and rivers

B. Rail hubs

C. Interstate highways

D. Airports

E. All of these

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