Janine needs to evaluate 10 of her subordinates. She wants to ensure that the ratings she provides are as accurate as possible.

Janine needs to evaluate 10 of her subordinates. She wants to ensure that the ratings she provides are as accurate as possible. She’s particularly concerned about making fundamental attribution error and the halo effect. Which of the following is the best way to help her eliminate the effects of these biases on the employee ratings?

Management talent performance scale

A normal curve scale

Behaviorally anchored rating scales

Forced distribution scale

Terrence believes that people are born with certain leadership styles and those are unlikely to change. Therefore it makes more sense to match a leader to situations that will allow them to utilize the leadership skills they have. This approach is most similar to which of the following?

Behavioral Leadership Approaches

Transformational Leadership

Interactive Leadership

Fiedler’s Contingency Theory

Ethan is trying to convince his team that they should change the way they work on a particular task. To convince them, he points out that all the high-performing teams do it this way. What tactic is Ethan using to convince his team that they should change the way they work?





All of the following are likely to increase misunderstandings between individuals except:

Communication between people from different cultures.

Communication between people of different backgrounds.

Communication when both parties are angry.

Communication through rich channels.

Centralized communication is almost always better than decentralized communication.



Which of the following is the biggest disadvantages associated with face-to-face communication?

Feedback can be slow

Low channel richness

There is generally no permanent record of the conversation 

It is impersonal

George leads a team of 15 individuals. George communicates directly with each team member and he tells his team that they are to give information directly to him (and should not go through other team members). This is an example of which of the following?

Decentralized communication

Cross functional communication

Downward communication

Upward communication

_______ communication has higher channel richness then _________ communication.

Memo; Face-to-face communication

Talking over the phone; Communicating through a memo

Email; Face-to-face communication

Nonverbal communication; Talking over the phone

George leads a team of 15 individuals. George encourages his team to communicate with each other and share information among themselves. He thinks it is important that his team is able to communicate freely among themselves. This is an example of which of the following?

Downward communication

Upward communication

Decentralized communication

Cross functional communication

Bridget has a team of five members. The first task Bridget gives her team is quite easy and she knows they will successfully finish. Bridget does this because she knows that teams that are successful tend to be more ___________ and this leads to better _____________?

Cohesive; performance

Fractured; storming

norming; productive

Socioemotional; performance

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