CHAPTER 2 QUESTION
Refer to your textbook for answers, unless the question specifically asks for your own experience or interpretation. Using professional sentence structure and grammar, answer the following questions in a detailed paragraph (more than three sentences). Be sure to answer all parts of each question. (Each question is worth 5 points – 3 points for correctness of the answer and 2 points for professional and grammatically correct writing.)
ISBN-13: 978-0357026588
ISBN-10: 0357026586
BCOM Debbie D. DuFrene (Author), Robyn Walker (Author)
1. How can managers use the following behavioral theories to improve communication with employees?
a. Maslow’s need levels
b. Johari Window
c. McGregor
d. Hershey & Blanchard
2. Metacommunication: Give an example of a message you hear in a professional, academic or volunteer environment. What is the expressed message and what is the unexpressed meaning of the message? (Don’t use an example from the book.)
3. Kinesics: Give an example of a nonverbal in a professional, academic or volunteer environment. What is the expressed message and what is the unexpressed meaning of the message? (Don’t use an example from the book.)
4. How do effective listening and conversation impact a business’s overall success?
5. What is your primary bad listening habit, from the list in the book? What are you doing or will you do to correct it?
6. Why do some teams never reach the highest stage of team development? What can be done to overcome the obstacles to peak team performance?
7. From the list of suggestions for effective meetings, which one in your opinion is the most important and why.
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